We are interested in meeting people with backgrounds in customer service, accounting, sales, administration and management. Everyone on the CBCI Telecom team shares our commitment to excellence. Positions may become available at any point in time in one of our locations across Canada. If you are interested in applying for a job at CBCI Telecom, please send your resume to the e-mail address: Your resume will be added to our database for future opportunities.

Technical Support Technician – Montreal Region

July 17, 2017

Job Purpose:
Reporting to the Director of Service, the technician will provide support to our customers by phone and onsite.
Duties and responsibilities:
• Opening and closing work orders (service call related) in Salesforce
• Answer incoming calls related to technical issues and solve those issues
• Addressing returns to suppliers
• Perform other related duties as required by the department and the company
• Strong customer service approach
• Strong computer skills with Microsoft office (Word, Excel, PowerPoint, Outlook, MS Project)
• Strong organizational and time management skills
• Strong communication skills (verbal and written)
• Team spirit and integrity
• Detail oriented
• 2 to 5 years of pertinent experience
• Bilingual fluent in English and French written and spoken
• General knowledge of Plasma & LED televisions, projectors, Switches and many other A/V products
• General knowledge in networking (IP, Protocol, TCP / IP, H.323, Linux)
• Knowledge of all aspects of IT systems implementation, configuration and documentation, including updates, backups, security procedures, the use of policies, training and technical support
• Knowledge of video conferencing a plus. (Cisco, Tandberg, Polycom)
• College degree or degree from recognized Canadian training facility
• Must pass criminal record background check
• Cisco Certification (CTC, CCNA, CCNA-Video) an important asset
• Valid driver’s license (class 5), candidate must have an automobile
If you are interested in joining our team, please send your introduction letter and resume to with reference to the position and region in the subject line. We offer a competitive salary, a full range of benefits and equal employment opportunities to all. We thank all those who apply, but only those selected for further consideration will be contacted.